Gerard Deneth
Caldari Pavlov Labs GmBH Independent Faction
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Posted - 2010.07.16 20:15:00 -
[1]
Originally by: CCP Explorer In the last the major additions or overhauls to the EVE API have been the sovereignty changes, mail addition, notification addition, calendar addition and research point addition. In addition there have been tens of defects fixes as well as performance improvements.
No Offence, but one of the first things I learned in the single HR class I took on the way to getting my BBA:Accounting degree was that "claiming tens of defect fixes without being able to cite a single one" is something that quite handily erodes support and belief.
---------------------------- The Game's always changing under your feet; don't start moaning when you get a toe caught in the gears. |
Gerard Deneth
Caldari Pavlov Labs GmBH Independent Faction
|
Posted - 2010.07.16 22:21:00 -
[2]
Originally by: CCP Explorer
Originally by: Gerard Deneth No Offence, but one of the first things I learned in the single HR class I took on the way to getting my BBA:Accounting degree was that "claiming tens of defect fixes without being able to cite a single one" is something that quite handily erodes support and belief.
Sorry, I can't link you the defects nor the changelists since they are all in internal systems.
I'm not asking for links nor in-depth identification. What I'm saying is that there's a difference between "This car is awesome!" and "This car can do 0-60 in 1.5 seconds, has an inertial damper to prevent G forces from crushing you, and the exhaust outputs the sweet scent of lilacs". Both say roughly the same thing, but the latter is somewhat more verifiable. The former is some slick salesperson who isn't giving you support. An example from Freakanomics: The use of the phrase "Nice neighborhood" when describing a house is usually a polite term to mean "the house sucks, but the houses around it are better, so it helps make yours better". The same thing goes for "We fixed defects". It's not just unverifiable (which is going to be true for pretty much any back-end stuff you say) but it smacks of that kind of phrasing I quoted above.
To steal something from my audit course "It doesn't matter if you don't actually have a conflict of interest; if you look like you do then you're going to get treated as if you are". It's perception management, and sad to say CCP Explorer, there's enough jaded die-hards to not have much in the way of positive perception.
I'd like to see some kind of tl;dr commenting on at perhaps two or three defects, dumbed down so that someone in... hrm. Let's say marketing would understand (sales is a bit too grade schooler-ish). Stuff like "Bottlenecks in inventory ID management that reduce server demand" or "fixed code in mission assignment module to support future upgrades and improve ease of use". We can't obviously tell that you've done these, and frankly they smack of the kind of pointless crap jobs that simply need to be done, but mentioning that kind of thing can only help your perception.
That all being said, I support CCP and I look forward to Incarna and Dust (I've been seriously looking at getting a 360 to play Dust... that's pretty impressive considering my last console purchase was a Sega Genesis). These comments are meant to be honest suggestions and help, not flames.
---------------------------- The Game's always changing under your feet; don't start moaning when you get a toe caught in the gears. |